The challenges of ESN Transition
Addressing the challenges of ESN Transition — a new discussion paper from Capita
South Wales Police lead the way
South Wales Police are the first UK Police Force to implement ControlWorks in their Public Service Centre
TotalContact™ - Setting a strategy for the management of multi-channel communications
With the replacement programme for Airwave underway, Capita is working closely with all the Emergency Services to ensure that their Control Room infrastructure and solutions are ESNReady™
Police Contact Centres and Control Rooms are under strain like never before, having to manage ever growing demand as resource pressures mount. In our latest paper Capita outlines how ControlWorks®Contact can support forces using the THRIVE model
Future of Digital Engagement
Empowering and trusting citizens with self-service.
From Incident to Prosecution
Emergency Services and organisations that manage critical national infrastructure and utilities across the globe are currently facing an unenviable challenge; trying to improve service, security and public confidence at a time when the threat of terrorism remains high, public scrutiny is at its most intense and the global economy is placing financial pressures on all sectors.
Never before has value for money been so important.
Capita has been supporting Public Safety for over 35 years delivering mission-critical communications and Command and Control Solutions with a strong focus on providing agencies with the means to manage operations to optimum levels resulting in improved performance and greater public satisfaction in their services.
Although traditionally used by Public Safety agencies, Capita has seen a growth in interest in its ICCS portfolio from the Oil & Gas, Maritime and Transport sectors as modern communication systems, such as TETRA, start to be adopted. The need is now growing not just to dispatch voice calls but also to seamlessly integrate voice, radio, data and information from a wide range of communication and security systems.
Capita’s solutions will support our clients in whichever direction they choose with flexible commercial models, flexible and modular deployments and a deep knowledge of business process - from Contact Management and Control Room operations to mobility, agile working and support services to ensure the frontline remains effective and efficient.