As an integral part of the Ambulance Radio Programme (ARP) for the Department of Health in the UK Capita’s Integrated Communications and Control Solution (ICCS) has been used across all the regional Ambulance Trusts in a networked, resilient architecture to support the mission-critical communications and dispatch functions.

Alongside the delivery of this mission-critical communications system Capita, through integration of the ICCS with the Call Vision Applications portfolio, provides seamless integration of digital radio and telephony services that can manage all aspects of call centre management and reporting.