Supporting the Australian Capital Territory Emergency Services Agency

Capita has been working with the Australian Capital Territory (ACT) Emergency Services Agency since 2004 and provided VISION Multi-Agency CAD system to support emergency services across Canberra, Australia. The Minister for Police and Emergency Services stated “the system is the best investment that the ACT Government had made in a long time”.

The new VISION CAD system supports four operational services: the ACT Ambulance Service, the ACT Fire Brigade, the ACT Rural Fire Service and the ACT State Emergency Service. In all respects, the system fully met the public safety mission and time critical requirements for call taking, dispatching, incident co-ordination and reporting. Capita provided a single VISION CAD system, via a common hardware and software environment, and provided the ability for each of the individual agencies to maintain their respective differences.