Improving incident response at Nottinghamshire Police

Nottinghamshire Police was looking to improve their incident response within its Command and Control Centers. The Force decided to deploy command and control software, VISION PX from Fortek Computers. They required a system that combined a range of technologies and databases to optimize the call handling process and to provide germane information to the operator in a clear concise and intuitive form.

The new system was installed in Nottinghamshire’s control rooms. Today, the system is used by approximately 100 command and control operators. The system improves customer service by ensuring that each caller receives the most effective and appropriate response to their reported incident.