Dispatch

Central to an effective response is the ability, once an incident has been correctly categorised, to ensure that the most appropriate resources are deployed. This doesn’t necessarily mean that there is need for an emergency response; indeed many ‘incidents’ can be dealt with in slower time thus making the most efficient use of resources with a consideration for public and officer safety and the potential for collaborative working with other partner agencies.

With a unique heritage in the provision of dispatch solutions across the emergency services Capita’s solutions bring together best practice to provide functionality for dispatch to support various operating models and, when integrated with an omni-channel communications platform, can provide:

  • Voice dispatch by TETRA, eLTE, telephony
  • Non-voice dispatch by TETRA, eLTE, GSM based on
    • Resource attributes
    • Resource location
    • Resource availability
  • ‘Task don’t ask’ or ‘Request’ based
  • Full incident log updates to mobile clients
  • Status and log updates
  • AVL/ARL and tracking

Capita’s solutions maintain details of crew and officers, skills and duties combined with up to the second information about the location and status of the resources ensuring the most efficient and cost effective resource recommendations are made allowing the dispatchers to work smarter ensuring better response times.