Harnessing new digital technology to allow the public to access services without necessarily making a voice call is an imperative. Self-service smartphone apps, portals and the use of the latest ChatBot technologies can help the public access many services directly and capture a level of data that can be used to analyse the requirements and, where appropriate, forward the request to other partners or on to an operator for further action as well as providing a level of real-time situational awareness to help inform a proportionate response.

Capita has developed the ControlWorks® suite to provide that single information and communication hub to support voice and non-voice contact with the public and provide the best available information to the right resources to effect the best response to the request for assistance.



Transforming Public Contact, Control Room & Incident Management operations with multi-channel communications and integrated data sources.


Providing enhanced situational awareness with ‘on scene’ live video streaming from mobile phones.


CCS Mapping delivers a flexible mapping platform suitable for use across all sectors.

Integrated Comms

Truly integrated, multi-channel communications delivering accurate data direct to call handlers.


Innovation in analytical tools to enhance public safety response and operational processes.

Data Sharing

Efficient and effective operations is driven by the integration of multiple relevant data sources.