In 2013 Capita Communication and control solutions were awarded the status of Accredited Learning Provider by the Learning and Performance Institute. This accreditation represents a commitment to raise the standard of workplace learning and undertake a programme of continuous performance improvement.
Delegates can be confident in the knowledge that they will be receiving high quality training in the most up to date format. Recent audits have approved continued accreditation for its commitment to high quality and process improvement in the provision of learning, development and training services.
Capita Communications and control solutions operate an integrated management system incorporating Quality and Information Security and complies with the ITQuality Management System TickITplus and the Information Security Management System ISO/IEC 27001:2013.
The Information Security Management System works in accordance with the latest version of the companies Statement of Applicability which scope includes the development, data management, technical support, training and consultancy of software products for the emergency services, public safety and integrated secure systems. We were initially accredited to the Information Security Management standard by BSI in 2008 and reaccredited to the latest standard in 2014 and our continued objective is to provide and maintain a secure working environment for the protection of staff and customers and their information. The standard formally specifies a management system that is intended to bring information security under explicit management control and is formally audited and certified compliant with the standard. Security and the protection of our customer’s information is integral to our performance and the company is committed to carry out operations that meet the standards specific requirements.
The IT Quality Management System complies with the requirements of the TickITplus at foundation level and the scope includes ‘the design, development, maintenance and support of software products for public safety organisations, including the related project management, customer training, data preparation and conversion, and consultancy activities. We have been accredited to the ISO Quality Management standard for over 15 years and have established procedures in place for all elements that may form part of a proposed solution. The management team and all its employees are committed to the quality of our products, services and stated quality objectives and are constantly striving to achieve the industry’s leading position in quality of our products and services.