Training Services

Capita offer a range of training courses for the DSX, VISION and ControlWorks® solutions. All courses are specifically designed to ensure that all delegates are proficient in their component of the solution. These include Train the Trainer, Operator, Administration and 1st Line Maintainer courses and range from 1 day workshops to full 5 day courses. Learners also benefit from a ‘hands on’ approach to the training courses available. The courses are student led, allowing the students to discover the system through using it, with guidance from the trainers.

Each course has clear and measurable aims and objectives, with assessments taking place continually throughout the course through written exercises, questioning, group discussions and individual work. This is a key aspect of Capita’s training ethos and forms part of our ISO 9001:2008 quality assurance accreditations.All of Capita’s trainers are experts in scoping training requirements and developing bespoke training applications that encompass many products, job roles and functions.

Each trainer is a product expert in their own right, enabling 360 degree product expertise in all areas. Some have worked in emergency service control rooms previously and all are experts in the process of Control Room operations. All Capita trainers are qualified trainers.

The Training department is accredited by the Learning Performance Institute and all trainers comply with the Learning Performance Institutes code of practice and are audited on an annual basis meaning that customers can be confident that they are receiving the highest quality of training. More information on the Learning Performance Institute can be found here

Learning and Performance Institute

In the last 12 months Capita have trained over 100 emergency services delegates. This figure is comprised of Trainers, Operators, Supervisors and Administration staff in various aspects of the product. Some of the persons trained this year include delegates from:

  • Cornwall and North Yorkshire Fire and Rescue Service
  • East Coast and Hertfordshire Control Room Consortium
  • British Transport Police
  • South Wales Police

In order to ensure that training programmes are successful for delegates we gather reports and statistics from course evaluation forms. It is our expectation that over 90% of delegates will fully meet all objectives and ensure that where any objectives are only partially met or not met at all the training content is revised and improved. Some feedback that we have received in recent evaluation forms include:

“Superb Course. Came away fully equipped with the ability to deliver training to our staff. Louise demonstrated in depth knowledge on the system and is an excellent”

Gary Jones – South Wales Police

Trainer Louise Davensac – May 2016

“Julie was an excellent trainer who was able to deliver the course content in a precise and knowledgeable manner and made everyone on the course feel at ease”

Richard Luff – Cornwall Fire and Rescue Service

Trainer Julie Hill – February 2016

“Really enjoyed course achieved all my aims and excellent instruction and support”

Andy Kamis – April 2016

Trainer Tracy Neville