Case Studies

Read all the latest case studies featuring Capita Communication and Control Solutions products

Gloucestershire Fire and Rescue Service implement VisionDS to help transform operations

GFRS Control Room personnel are not limited to taking 999 calls but are a multi-faceted call taking centre. Calls may arrive from within the service for administration purposes, or from partners in the community relating to Telecare, Safe and Well, out of hours coroner and Concern for Safety. The integrated communications capabilities of the VisionDS platform provides the flexibility to meet these changing requirements.


South Wales Police lead the way in effective public contact

Ensuring the force can provide its community with an effective and efficient service when they call to report an emergency, or non-emergency by dialling 101, is an absolute priority for South Wales Police. South Wales Police are the first UK Police Force to implement ControlWorks in their Public Service Centre.


Robust, effective solutions for front-line policing

In 2010, Queensland Police Service (QPS) were seeking a new Command and Control solution. Capita, in partnership with Fujitsu Australia Ltd, provided its VISION Command and Control system; delivered successfully on time with a high level of compliancy with QPS’ requirements. This included the provision of a single virtual VISION system across seven control centres.


Delivering collaboration and interoperability for UK Fire and Rescue Services

In 2013, Capita was awarded the contract to provide a new Command and Control solution to the Networked Fire Control Services Partnership (NFCSP). Working with the NFCSP Capita has deployed the latest VisionDS solution; comprising Vision Command and Control and the DS3000 Integrated Communications Control System (ICCS).


Supporting the Australian Capital Territory Emergency Services Agency

Capita has been working with the Australian Capital Territory (ACT) Emergency Services Agency since 2004 and provided VISION Multi-Agency CAD system to support emergency services across Canberra, Australia.


Ensuring fire and rescue resilience across Wales

In recent years the three Welsh Fire and Rescue Services have been increasingly aware of the evolving operational demands facing their service.


Improving Control Rooms at the Norwegian Fire Service

Nodnett was formed by the government of Norway who established a need to supply a shared communications system between the country’s Fire, Police and Health agencies.


Command, Control and Communications across West Midlands Fire Service network

In 2008 the Fire Service corporate strategy identified areas to improve operational polices and performance that took into account a number of local and central government initiatives.


Delivering vital technology to support Avon Fire and Rescue operations

Avon Fire & Rescue Service (Avon FRS) provides emergency and protection services to the communities of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. Frontline operations are supported by Fire Service Control, a 24/7 operation answering 999 calls and mobilising appliances as necessary. The operators in the Control Room take around 27,000 calls per year and the service responds to around 13,000 incidents.


British Transport Police: Embracing Command and Control

BTP is a national Police Force that has pushed the boundaries of core C&C functionality to provide distinct operational savings and improved efficiency. It is one of the few Forces in the UK to have encouraged its entire staff to embrace C&C and with over 4,000 operational terminals, C&C has become the information and messaging hub of the Force. The interfacing to supporting applications has meant BTP has achieved a dynamic real time solution in the management of incidents.


Contact management – Improving efficiency and effectiveness in Cheshire

Capita supplies the ongoing service management and support of a Contact Management Solution for Cheshire Police Authority (CPA). Capita’s solution uses a combination of in house products and skills along with those of a number of sub-contractors. The solution is designed to meet the needs of the CPA, not just in the supply of equipment, but also as an integration platform to allow the service to improve year on year.


Improving communications at the Maritime and Coastguard Agency

Capita Secure Information Solutions (Capita) has implemented a complete integrated communications solution (ICCS) for the Maritime and Coastguard Agency (MCA) while maintaining the operational viability of the MCA’s mission-critical services.


Investing in the future of public safety at Norfolk Constabulary through collaboration and joint systems

In 2011 Capita Secure Information solutions (Capita) was successful in bidding to provide Norfolk Constabulary with a replacement control room system to manage the dispatch of resources to incidents.


Safeguarding key National Transport Links

Over the last decade Capita’s leading communications and control solutions have played a key role in safeguarding key transport infrastructure in the UK; in support of planned major events such as the 2012 Olympics and in response to major incidents such as the 2005 London bombings.


Improving incident response at Nottinghamshire Police

Nottinghamshire Police was looking to improve their incident response within its Command and Control Centers. The Force decided to deploy command and control software, VISION PX from Fortek Computers. They required a system that combined a range of technologies and databases to optimize the call handling process and to provide germane information to the operator in a clear concise and intuitive form..