Delivering vital technology to support Avon Fire and Rescue operations

Avon Fire & Rescue Service (Avon FRS) provides emergency and protection services to the communities of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. Frontline operations are supported by Fire Service Control, a 24/7 operation answering 999 calls and mobilising appliances as necessary. The operators in the Control Room take around 27,000 calls per year and the service responds to around 13,000 incidents.