Command, Control and Communications across West Midlands Fire Service network

In 2008 the Fire Service corporate strategy identified areas to improve operational polices and performance that took into account a number of local and central government initiatives.

Areas such as New Dimension, Emergency Call management, Integrated Risk Management as well as elements of the CLG governmental initiatives around “convergence policies” in line with the transition to the planned Regional Control Centres were all considered.

he Fire Service required implementation of a single virtual system, providing a Command, Control and Communications system across the Fire Service network, with main and secondary control centres along with a dedicated training suite. The Fire Service also required the ability to integrate to their existing mobile data solution supporting AVL, status updates, short data messaging and the delivery of incident data to resources. The implementation of a premise level address database based on NLPG was also required.